Cancellation and Refund Policy

1. Digital Product

YourRouter sells prepaid digital credits used for API consumption through the YourRouter platform. No physical products are sold or shipped.

Credits are delivered digitally to the user's account after successful payment verification.

2. Cancellations

Credit purchases are processed immediately after payment confirmation. Once a payment is successful and credits are added to your account, the order generally cannot be cancelled.

If you close or cancel the payment checkout before completing the payment, no credits will be added and no amount will be charged by YourRouter.

3. Refund Eligibility

Used credits are generally non-refundable because they represent digital API usage that may involve third-party provider costs.

Refunds may be considered only in limited cases, including:

• Duplicate payment for the same credit purchase.
• Payment succeeded but credits were not added to the account after verification.
• A verified technical issue prevented delivery or use of purchased credits.
• Accidental purchase, only if the purchased credits remain unused.

4. Non-Refundable Cases

Refunds are generally not provided for:

• Credits that have already been used for API requests.
• Requests made successfully through supported providers.
• Changes in preference after successful credit delivery.
• User-side integration errors, incorrect API usage, or unintended use of valid API keys.
• Suspended or restricted accounts where the account violated our Terms of Service or acceptable use requirements.

5. Failed Payments

If a payment fails or is abandoned, credits will not be added to your account. Any amount debited by your bank or payment provider for a failed transaction is usually reversed automatically according to the bank, card network, UPI, or Razorpay process.

If a failed payment is not reversed within the expected banking timeline, please contact your bank or payment provider. You may also contact us with your Razorpay payment details so we can help verify the transaction status.

6. Refund Request Process

To request a refund, contact us at yashagrawal946@gmail.com with the following information:

• Your YourRouter account email address.
• Razorpay payment ID or order ID, if available.
• Transaction date and amount.
• A short explanation of the issue.

7. Review and Processing Time

Refund requests are reviewed on a case-by-case basis. We may ask for additional information to verify the transaction and account usage.

If a refund is approved, it will be processed to the original payment method. Refund processing may take 5–7 business days after approval, depending on Razorpay, banks, card networks, UPI, and other payment partners.

8. Partial Refunds

If only part of the purchased credits remain unused, we may, at our discretion, approve a partial refund for the unused portion after deducting used credits, provider costs, platform fees, payment processing fees, taxes, or other applicable charges.

9. Contact

For cancellation, refund, billing, or payment-related questions, contact us at yashagrawal946@gmail.com.

You can also review our Terms of Service .